Refund policy
Return & Refund Policy
At ELLE'M STORE LIFESTYLE LLP, we are committed to providing a seamless and satisfying shopping experience. If your purchase does not meet your expectations, we are happy to assist you with exchange options or store credit as per the terms mentioned below.
Please note that we do not offer refunds.
For eligible returns, customers can choose from the following options:
- Size Exchange (subject to availability)
- Product Exchange
- Store Credit, valid for 1 year from the date of issue
Return Eligibility
To be eligible for an exchange or store credit:
- Return requests must be placed within 7 days of receiving the order.
- Products must be unused, unworn, unwashed, and returned in their original condition.
- All original tags and packaging must be intact.
- Items that are damaged, altered, or show signs of use will not be accepted.
How to Request a Return
To initiate a return, please contact us with your order details and reason for the return.
Email: theellemstore@gmail.com
WhatsApp: +91 97455 10712
Once your request is approved, our team will guide you through the return process.
Return Shipping
For all approved returns, ELLE'M STORE LIFESTYLE LLP will arrange the return pickup or cover the return shipping charges, so you do not have to worry about the return cost.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images of the issue. Our team will review and provide a suitable resolution as soon as possible.
Exchange Processing Time
Once the returned product is received and quality checked, the replacement product will be processed and dispatched within 2 business days.
For any assistance, please feel free to reach out to us via email or WhatsApp. We are always happy to help! :)