Refund policy

 

ELLE'M STORE LIFESTYLE LLP

We at ELLE'M STORE LIFESTYLE LLP strive to ensure your shopping experience is smooth and satisfactory. However, if you are unsatisfied with your purchase, we offer a return option under the following terms:


Eligibility for Returns

  • Items must be returned within 7 days of receiving the product.
  • Products should be unused, in their original condition, and with all tags and packaging intact.
  • Items that are damaged, altered, or show signs of use will not be eligible for return.


How to Initiate a Return

To start a return, please contact us at:

Provide your order details and the reason for the return. Once your request is approved, we will guide you through the return process.


Return Shipping

  • Customers are responsible for shipping costs for returning the item.
  • It is recommended to use a trackable shipping service to ensure the safe delivery of the return.


Refunds

We do not offer refunds for returned items. Once we receive and inspect the returned product, we will notify you and issue an exchange or store credit equivalent to the value of the item.

Exchanged product will be delivered in 5-7 days.


Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with supporting images. We will provide a resolution promptly.

For further assistance, feel free to reach out to us via email or phone.